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Monday, August 8, 2011

2011 bpo aptitude questions

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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms,

Here are few steps/tips which will definitely help you in your Wipro Bpo interview process..

Lets start with rounds and then few interview questions asked in Wipro Bpo.

First round: English written test. (prepare articles, prepositions, sentence correction,
ordering of sentences.)

Second round: Personal Interview.

It is an elimination round.

Prepare questions like..

Tell me about yourself,

speak for 3 minutes on a topic ( life, friendship etc.)(Here your accent and grammar will be checked.)

Why Bpo? (If you are a B.Tech/B.E/MCA),

Tongue Twisters (around 15) etc.)

Third round: Technical test

Prepare networks, OS, basic computation) like…

a. what is NIC?

b. define ping/ipconfig/dhcp etc. they can ask you to explain with a scenario.

c. Basic Computer knowledge (Like – how to locate lan settings, how to get into internet or
hardware properties, how to check your domain and the computer name etc.)

d. Basic Internet knowledge.

e. How can you create a LAN?

f. Types of cables and which one is used where?

g. Network Layers/architecture. Types and related protocols (TCP/IP, FTP, SMTP..)

h. Basic file structure.

i. Win XP vs Win 98??

j. LAN / WAN / MAN.

k. Types of memory.

l. Router vs Hub vs Switch.

m. What is MODEM?
n. Types of movie file formats.

o. Broadband vs Baseband. etc.

Fourth round: Final HR

Just a formality ….

previous Wipro bpo interview questions..

Q.what do you know about customer service?

Customer service is an organization’s ability to supply their customers’ wants and needs. Customers and business managers alike like to talk about what good customer service is (and isn’t), but I think this definition sums up what excellent customer service is beautifully: “excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer’s expectations.”

Q .why do you want to join bpo?

I want to see myself placed in a bpo as I am interested in this particular sector. Moreover I would love to have global exposure. Bpo has got a great boom and I believe that my communication skills and flexible nature suits the profile give needed for this job.

Q.How did you spend yester day?

Yesterday had happened good, I have gone to my friends room to collect the information related to this office and I have done reserch about this company, I found very good result about the company and I had very good time.

Q.why do u wnt to join Wipro only?

As you told Wipro is not an ordinory company. Its a one of fortune 500 companies. getting into wipro is getting into the world of opportunities. so, i want to make my career in wipro.

Q.what is headhunting in recruitment, how to do headhunting,what are the types?

Headhunting is recruiting the top management executives, who are highly skilled and resourcefull and whoes contribution to the organization leads to success or these employees are the competitive advantage of the organization. i.e. those employees who are competitive advantage of some company is offered the fancy designations and high salary package and made to join their company this process is called headhunting.

Headhunting can be done via ads, job portals referals etc.

There are three types these are direct, indirect and third party recruitment.

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